Get in touch.
We respond fast.

For account issues, Credits questions, wallet help, or anything else — reach us on any of the channels below. WhatsApp gets the fastest response.

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WhatsApp
Fastest response
Message us directly. Best for account issues, transactions, wallet questions, and anything urgent.
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Email
For formal queries, complaints, legal questions, or anything that needs a written record.
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Instagram
Follow us for updates, announcements, and general questions. DMs are open.

Most questions have a quick answer.

My wallet balance isn't showing after I transferred money.
Transfers via virtual account typically reflect within a few minutes. If it has been more than 15 minutes and your balance still hasn't updated, check that you transferred to the correct virtual account number displayed in the app under Wallet → Fund. If the issue persists, contact us on WhatsApp with your transaction reference number.
I didn't receive my OTP.
Check that the phone number on your account is correct and that you have network signal. OTPs expire after a few minutes — request a new one if yours has expired. If you are on a network with known delivery issues, try switching signal (moving location or switching to data) and requesting again. If you still cannot receive OTPs, contact us on WhatsApp.
My Credits balance is lower than I expected.
If you have a Credits Advance outstanding, 75% of every Credits earn goes toward repayment. The remaining 25% comes to your available balance. Check the Credits tab in your Wallet — the outstanding balance and repayment progress are displayed there. Learn more about Credits Advance →
My streak broke — what happens to my Credits Advance?
When your streak breaks, you have a 7-day grace window during which your Credits Advance remains accessible. If you rebuild your streak within those 7 days, your Prime status restores. After 7 days without a transaction, the advance pauses — new draws are blocked, but repayment continues automatically. Rebuild to 30 days to reactivate. Full details →
How do I get my virtual account number?
Your virtual account number is generated after you complete email and phone verification. Go to Wallet → Cash tab. If the account number is not visible, make sure both your email and phone number are verified (you will see a banner on the home screen if either is pending).
Can I withdraw Credits to my bank account?
No. Anakin Credits are a discount balance — they spend within the Anakin ecosystem at any merchant POS, on digital services (airtime, data, bills, etc.), or can be converted into a voucher. Credits cannot be transferred or withdrawn as cash. This is by design and is explained in the Credits Terms.
How do I refer a friend?
Open the app, go to Profile → Refer & Earn. Your unique referral code and a pre-written share message are there. When your friend signs up using your code and completes their first transaction, you both receive ₦1,000 in Anakin Credits automatically.
I want to delete my account.
Contact us on WhatsApp or at support@theanakin.com. Include the email address on your account and your reason. We will process the request in accordance with our Privacy Policy.

Our office.

The Anakin Group
Old House 4, No. 16 Thames Street
Maitama, Federal Capital Territory
Abuja, Nigeria

For written correspondence: support@theanakin.com