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Transfers via virtual account typically reflect within a few minutes. If it has been more than 15 minutes and your balance still hasn't updated, check that you transferred to the correct virtual account number displayed in the app under Wallet → Fund. If the issue persists, contact us on WhatsApp with your transaction reference number.

Check that the phone number on your account is correct and that you have network signal. OTPs expire after a few minutes — request a new one if yours has expired. If you are on a network with known delivery issues, try switching signal (moving location or switching to data) and requesting again. If you still cannot receive OTPs, contact us on WhatsApp.

If you have a Credits Advance outstanding, 75% of every Credits earn goes toward repayment. The remaining 25% comes to your available balance. Check the Credits tab in your Wallet — the outstanding balance and repayment progress are displayed there. Learn more about Credits Advance →

When your streak breaks, you have a 7-day grace window during which your Credits Advance remains accessible. If you rebuild your streak within those 7 days, your Prime status restores. After 7 days without a transaction, the advance pauses — new draws are blocked, but repayment continues automatically. Rebuild to 30 days to reactivate. Full details →

Your virtual account number is generated after you complete email and phone verification. Go to Wallet → Cash tab. If the account number is not visible, make sure both your email and phone number are verified (you will see a banner on the home screen if either is pending).

No. Anakin Credits are a discount balance — they spend within the Anakin ecosystem at any merchant POS, on digital services (airtime, data, bills, etc.), or can be converted into a voucher. Credits cannot be transferred or withdrawn as cash. This is by design and is explained in the Credits Terms.

Open the app, go to Profile → Refer & Earn. Your unique referral code and a pre-written share message are there. When your friend signs up using your code and completes their first transaction, you both receive ₦1,000 in Anakin Credits automatically.

Contact us on WhatsApp or at support@theanakin.com. Include the email address on your account and your reason. We will process the request in accordance with our Privacy Policy.