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For Anakin App, Teams or Partners — account issues, payments, workspace access, or anything else — reach us on any of the channels below. WhatsApp gets the fastest response.

Anakin App Teams Partners

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Fastest response

Message us directly. Best for account issues, transactions, wallet questions, and anything urgent.

Message on WhatsApp

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For formal queries, complaints, legal questions, or anything that needs a written record.

support@theanakin.com

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Quick Answers

Most questions have a quick answer.

Anakin App

My wallet balance isn't showing after I transferred money.

Transfers via virtual account typically reflect within a few minutes. If it has been more than 15 minutes and your balance still hasn't updated, check that you transferred to the correct virtual account number displayed in the app under Wallet → Fund. If the issue persists, contact us on WhatsApp with your transaction reference number.

I didn't receive my OTP.

Check that the phone number on your account is correct and that you have network signal. OTPs expire after a few minutes — request a new one if yours has expired. If you are on a network with known delivery issues, try switching signal (moving location or switching to data) and requesting again. If you still cannot receive OTPs, contact us on WhatsApp.

My Credits balance is lower than I expected.

Your Credits land in your portfolio automatically on every qualifying transaction — the full amount, with no deduction. Your portfolio value is the number of Credits units you hold multiplied by the current portfolio unit value, which changes daily as the fund accrues yield. Check the Credits tab in the app for a full transaction history. Contact us on WhatsApp if you believe there is an error.

How do I get my virtual account number?

Your virtual account number is generated after you complete email and phone verification. Go to Wallet → Cash tab. If the account number is not visible, make sure both your email and phone number are verified (you will see a banner on the home screen if either is pending).

Can I convert my Credits to cash?

Yes. You can liquidate all or part of your Credits portfolio at any time from the Portfolio tab in the app. Liquidation converts your Credits units to naira at the current portfolio unit value, and the proceeds land in your AnakinPay wallet instantly. From your AnakinPay wallet you can withdraw to your bank account at any time. You may only liquidate Credits that are not serving as backing for an outstanding Portfolio Advance.

How do I refer a friend?

Open the app, go to Profile → Refer & Earn. Your unique referral code and a pre-written share message are there. When your friend signs up using your code and completes their first transaction, you both receive ₦1,000 in Anakin Credits automatically.

I want to delete my account.

Contact us on WhatsApp or at support@theanakin.com. Include the email address on your account and your reason. We will process the request in accordance with our Privacy Policy.

Anakin Teams

I need help accessing my workspace.

Check that you are signing in with the email associated with your workspace. Ask your workspace administrator to check your membership. If you still need help, contact support with your company name and account email. Email support →

I have a question about a gig payment or hiring application.

Contact the employer or workspace administrator about the job or application first. For a technical issue, send support the workspace name and relevant job or payment reference. Email support →

Anakin Partners

I need help with settlement or a payout.

Contact support with your business name, location and the payment or settlement reference so we can investigate. Email support →

I need help verifying my business or connecting a location.

Contact support with your business name and a description of the verification or setup issue. Our team will help you with the next steps. Email support →

Our office.

The Anakin Network Services Ltd (RC: 9266503)
Old House 4, No. 16 Thames Street
Maitama, Federal Capital Territory
Abuja, Nigeria

For written correspondence: support@theanakin.com

Get in touch.We respond fast.