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Delete Your Account
This page applies to every Anakin app — the Anakin consumer wallet app, Anakin Teams (HR & hiring), and Anakin Partners (merchant/business). You can request deletion of your account and associated personal data on any of them at any time. Follow the steps below to submit your request. We will process it within 30 days in accordance with the Nigeria Data Protection Act 2023.
How to request account deletion
What data is deleted
When your account is deleted, the data below is permanently removed. Which items apply depends on which Anakin app your account is on.
- Your profile information (name, email address, phone number, address, date of birth, gender)
- Your profile photo
- Your app preferences and settings
- Any pending support tickets
- Anakin (wallet): your wallet balance and Credits portfolio
- Anakin Teams: your workspace membership, messages, and gig/task records tied to your personal account
- Anakin Partners: your merchant or business profile and associated non-financial records
What data is retained and why
Some data must be retained after account deletion to comply with Nigerian financial, employment, and anti-money laundering law. This data is not used for any commercial purpose and is securely stored until the retention period expires.
| Data type | Retention period | Reason |
|---|---|---|
| Transaction records (Anakin wallet, Partners settlements) | 5 years after account closure | Nigerian financial record-keeping requirements |
| Identity verification records (BVN, NIN, CAC/business KYC) | 5 years after account closure | AML/KYC regulatory obligation |
| Payroll and gig payment records (Anakin Teams) | 5 years after account closure | Nigerian tax and employment record-keeping requirements |
| App usage and behavioural data | Up to 2 years (then anonymised) | Fraud prevention and service improvement |
Partial data deletion (optional)
If you would like to delete specific data without closing your account — for example, removing your profile photo or clearing your support ticket history — you can request this separately by contacting us at support@theanakin.com. We will fulfil partial deletion requests where they are not in conflict with our legal obligations.
Ready to request deletion?
Email us at support@theanakin.com or message us on WhatsApp. Include your full name and registered email address and we will take care of the rest.
Email support@theanakin.comThe Anakin Network Services Ltd (RC: 9266503) · Old House 4, No. 16 Thames Street, Maitama, FCT, Abuja, Nigeria · Privacy Policy